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BEST WESTERN PLUS Island Palms Hotel & Marina - Pool & Spa

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About Bartell

Since 1967 Bartell Hotels has committed to delivering outstanding customer service and first-rate accommodations. Each of our properties offers guests an experience designed to complement a variety of travel scenarios — among them, business trips, family vacations and getaways with friends. The Bartell objective is to ensure your comfort and satisfaction by consistently demonstrating the highest levels of responsiveness and professionalism.



ABOUT US

Bartell Hotels is a family business founded and headquartered in San Diego, California. President and CEO Richard Bartell joined the company in 1980 alongside his father, Lee, who transitioned the family to the lodging arena after a long and successful tenure as radio station owners. The lessons from that industry — paying attention to detail, recognizing consumer tastes and prioritizing their interests — were applied as the company developed new properties and associated with several leading hospitality brands.

Today, Bartell Hotels remains one of San Diego’s largest independent hotel owners and operators with a sharp focus on customers and community. We feature properties at unforgettable locations near San Diego’s beaches and waterfronts, and ones convenient to popular attractions and famed destinations such as SeaWorld, the San Diego Zoo and Balboa Park.

This diverse collection of properties reflects Southern California’s natural beauty and evokes its active lifestyle. They combine classic and modern design featuring six restaurants, three marinas and the popular Humphreys Concerts by the Bay entertainment venue.

Whichever property you visit, expect to receive exceptional treatment — all, of course, while you indulge our signature mantra: relax and enjoy.

COMMUNITY SERVICE

San Diego is where we call home and the city we enjoy sharing with visitors near and far. It is an enviable place to live, work and play. Bartell Hotels is committed to making it even better now and in the future. Through various partnerships, we engage our corporate assets and resources toward making a difference in the lives of others. We are a constant community presence, utilizing our collective energy to develop and implement outreach activities.

At Bartell Hotels our team is inspired to make a difference, and to contribute to a better world and a brighter tomorrow.

Bartell Family Visiting Lectureship Endowment at San Diego State University

This endowment brings distinguished industry leaders into the classroom at the L. Robert Payne School of Hospitality & Tourism Management.

“Thanks to the generosity of the Bartell Family, we are able to support a speaker series that brings an amazing variety of individuals to SDSU.  Our students learn so much from the professionals we bring to campus as part of this program” – Carl Winston, Program Director.

 

GREEN INITIATIVES

Hotels and Restaurants

Bartell Hotels respects and appreciates San Diego’s sense of place and its quality of life. The proximity to spectacular beach, mountain and desert areas make it unlike any other city in America —for visitors and locals. That is why we’ve committed to protecting our environment through participation in the California Green Lodging Program, which provides detailed criteria and benchmarks. Several of our hotels including ones with restaurants and other food and beverage operations, conform to best environmental practices in key categories such as:

  • Waste Minimization
  • Recycling and Reuse
  • Energy Efficiency and Conservation
  • Water Efficiency and Conservation
  • Lighting Efficiency
  • Eco-Friendly Purchasing
  • Landscape Irrigation and Maintenance

 

 

The California Green Lodging Program currently rates our hotels at Leadership (advanced) or Participation (entry-level) levels. Ones without these designations are in the process of being certified for the program.

Marina Operations

Bartell Hotels owns three marinas that honor the environment by being California certified clean marinas. Operation of these facilities is guided by green-friendly policies and continuously informed by our relationships with environmentally aware programs and organizations. Specifically, we are:

Participants in the Port of San Diego’s Green Business Challenge
Members of the Marina Recreation Association
Members of the Shelter Island Yacht Basin TMDL Compliance Group
  • Participants in the Port of San Diego’s Green Business Challenge
  • Members of the Marina Recreation Association
  • Members of the Shelter Island Yacht Basin TMDL Compliance Group

Additionally, Bartell Hotels works on strategic planning with the Port of San Diego, the Regional Water Quality Control Board, and various universities studying environmental impacts. Read more about how we minimize waste at our marinas.

Participants in the Port of San Diego’s Green Business Challenge • Members of the Marina Recreation Association • Members of the Shelter Island Yacht Basin TMDL Compliance Group

Working At Bartell

The Bartell Hotels culture is team-driven and customer-connected. Our thoughts and interactions are informed by healthy respect for one another and by our ultimate responsibility to please every guest. Collectively, we work and thrive in attractive, lively and distinctive environments that inspire us to pursue the Bartell Hotels Mission Statement:

Through teamwork, respect and harmony in the workplace, we will attain the highest degree of satisfaction for our guests by focusing on their individual needs and doing everything in our power to exceed their expectations.

The management and staff at Bartell Hotels are “people persons” dedicated to the highest levels of service. The extent of this passion for customer satisfaction contributes greatly to our 45-plus years of business success. It also accounts for our being recognized with lodging and dining awards from travel services and lifestyle tastemakers such as Expedia.com, Orbitz.com and Wine Spectator magazine.

The attentive and responsive way we treat guests is deeply woven into the fabric of each property. In fact, it has been highlighted in the media, notably in the popular business book The Brand Promise. Author Duane Knapp writes:

“Bartell Hotels makes a promise to each of their guests across their owned and franchised hotels. They promise to welcome each guest with the best home away from home experience. It’s the kind of commitment that distinguishes their experience from so many other choices by focusing on how they want their guests to feel."

Learn more about career opportunities with Bartell Hotels.

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