About Our San Diego Hotel Company

A History of Exceptional Service

Since 1967, Bartell Hotels has committed to delivering outstanding customer service and first-rate accommodations. Each of our properties offers guests an experience designed to complement a variety of travel scenarios - among them, business trips, family vacations and getaways with friends. The Bartell objective is to ensure your comfort and satisfaction by consistently demonstrating the highest levels of responsiveness and professionalism.

Bartell Hotels is a family business founded and headquartered in San Diego, California. President and CEO Richard Bartell joined the company in 1980 alongside his father and founder, Lee, who transitioned the family to the lodging arena after a long and successful tenure as a nationally known radio station owner. The lessons from that industry - paying attention to detail, recognizing consumer tastes and prioritizing their interests - were applied as the company developed new properties and associated with several leading hospitality brands.

Today, Bartell Hotels remains one of San Diego's largest independent hotel owners and operators with a sharp focus on customers and community. This diverse collection of properties reflects Southern California's natural beauty and love for active lifestyles. Our hotels combine classic and modern design, also seen in seven restaurants, three marinas and the popular Humphreys Concerts by the Bay entertainment venue.

Whichever property you visit, expect to receive exceptional treatment - all, of course, while you indulge in our signature mantra: relax and enjoy.

BARTELL HOTELS CULTURE

The Bartell Hotels culture is a team-driven and customer-connected one. Our thoughts and interactions are informed by healthy respect for one another and by our ultimate responsibility to please every guest. Collectively, we work and thrive in lively, distinctive environments that inspire us to pursue the Bartell Hotels Mission Statement:

Through teamwork, respect and harmony in the workplace, we attain the highest degree of satisfaction for our guests by focusing on their individual needs and doing everything in our power to exceed their expectations. This passion for customer satisfaction has driven our 45-plus years of business success, and has won us lodging and dining awards from travel services and lifestyle tastemakers such as Expedia.com, Orbitz.com and Wine Spectator magazine.

Our attentive and responsive guest service is deeply woven into the fabric of each property. It has been highlighted in the media, notably in the popular business book The Brand Promise. Author Duane Knapp writes: "Bartell Hotels makes a promise to each of their guests across their owned and franchised hotels. They promise to welcome each guest with the best home away from home experience. It's the kind of commitment that distinguishes their experience from so many other choices by focusing on how they want their guests to feel."

COMMUNITY SERVICE

San Diego is the place we call home and a gift we share with visitors near and far. An enviable place to live, work and play, Bartell Hotels is committed to making San Diego even better now and in the future. Through various partnerships, we engage our corporate assets and resources toward making a difference in the lives of others. We are a constant community presence, utilizing our collective energy to develop and implement outreach activities.

GREEN INITIATIVES

At Bartell Hotels our team is inspired to make a difference, and to contribute to a better world and a brighter tomorrow. Bartell Hotels respects and appreciates San Diego's sense of place and its quality of life; our proximity to spectacular beach, mountain and desert areas make San Diego unlike any other city in America. That is why we've committed to protecting our environment. Several of our hotels, including ones with restaurants and other food and beverage operations, conform to best environmental practices in key categories such as:

  • Waste Minimization
  • Recycling and Reuse
  • Energy Efficiency and Conservation
  • Water Efficiency and Conservation
  • Lighting Efficiency
  • Eco-Friendly Purchasing
  • Landscape Irrigation and Maintenance

Bartell Hotels owns three marinas that honor the environment by being California certified clean marinas. Operation of these facilities is guided by green-friendly policies and continuously informed by our relationships with environmentally aware programs and organizations. Specifically, we are:

  • Participants in the Port of San Diego's Green Business Challenge
  • Members of the Marina Recreation Association
  • Members of the Shelter Island Yacht Basin TMDL Compliance Group
  • Participants in the Port of San Diego's Green Business Challenge
  • Members of the Marina Recreation Association
  • Members of the Shelter Island Yacht Basin TMDL Compliance Group
  • Additionally, Bartell Hotels works on strategic planning with the Port of San Diego, the Regional Water Quality Control Board, and various universities studying environmental impacts.